Refund and Returns Policy

At Libretto Publishers, we strive to ensure the highest quality in our publications. However, we understand that issues may arise, and we are committed to addressing them promptly. 

• Print Books: We accept returns and refunds for damaged, defective, or incorrect books within 2 days for in-person purchase and 3 days for online purchase. Customers must provide proof of purchase and, if applicable, photographic evidence of the issue. Returns must be initiated by contacting our customer service team at info@librettong.com.

• E-Books: Due to the digital nature of e-books, all sales are final. However, if you experience technical difficulties accessing your e-book, please reach out to us for assistance. 

• Custom & Personalized Orders: Books that are custom-made or personalized are non-refundable unless they arrive damaged or with printing errors attributable to us. 

• Return Process: Approved returns must be shipped back to us at our head office, and a refund or replacement will be issued upon receipt and verification of the issue. 

For further assistance, please contact us our customer services at info@librettong.com | +234 807 834 6790